Frequently Asked Questions
Everything you need to know about your audiophile journey with Linsoul.
How long does shipping take for my order?
Standard shipping typically takes 7-15 business days, while express shipping via DHL or FedEx usually arrives within 3-7 business days depending on your location.
What is the return policy for IEMs and headphones?
We offer a 7-day return policy for most items. The product must be in its original packaging and in like-new condition to qualify for a refund.
Do Linsoul products come with a warranty?
Yes, we provide a 1-year limited warranty on most earphones and electronics, covering manufacturing defects and hardware failures under normal use.
Will I have to pay customs duties or import taxes?
Import duties and taxes are the responsibility of the customer. We recommend checking with your local customs office to understand potential fees before placing an order.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 24 hours of placement, provided they have not yet been processed or shipped by our warehouse team.
What payment methods do you accept?
We accept all major credit cards, PayPal, and various local payment methods to ensure a secure and convenient checkout experience.